Privacy Policy

1. Information We Collect

When you contact us, request a demo, request an audit, or submit a form through our website, we may collect information such as:

• Name
• Business or company name
• Email address
• Phone number
• Business website
• Information about your business
• Information about your automation needs
• Any other information you voluntarily provide to us

We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device type, and information about how you interact with our website.

We only request information that is reasonably necessary to respond to inquiries, provide requested services, operate our website, or conduct our business.

2. How We Collect Information

We collect information primarily when you voluntarily provide it to us through:

• Contact forms
• Demo or audit requests
• Other forms available on our website
• Direct communications with Northbay Automations

Some technical information may also be collected automatically through standard website technologies.

3. How We Use Information

We may use the information we collect to:

• Respond to inquiries and requests
• Contact you regarding a requested demo or audit
• Understand your business and automation needs
• Build, test, and demonstrate automation solutions
• Provide and maintain our services
• Communicate with you about services you have requested
• Improve our website and services
• Protect our website and systems from fraud, abuse, or unauthorized activity
• Comply with applicable legal obligations

We do not sell your personal information.

4. Service Providers and Third Parties

We may use third-party companies and service providers to help us operate our website and provide our services.

Depending on the service being provided, these providers may include companies that provide:

• Website hosting
• Forms and lead collection
• Database storage
• Email delivery
• Automation and workflow processing
• Scheduling
• Customer communication
• Phone routing, speech processing, and AI voice services
• Website functionality and security

These providers may process information on our behalf when necessary to provide their services to us.

We do not authorize our service providers to use information submitted to Northbay Automations for purposes unrelated to providing their services to us, except where otherwise permitted or required by law.

Third-party providers maintain their own privacy policies and terms, which may apply to their handling of information.

5. Information Used for Business Automations

If you become a Northbay Automations customer, information may be processed through automation systems that we build or configure for your business.

For example, an automation may process customer contact information to:

• Send a requested response
• Notify your business about a new lead
• Schedule an appointment
• Send a follow-up communication
• Update a business database or CRM
• Perform another function specifically requested by the business

The information processed by an automation depends on the automation and the information provided by the business or its customers.

AI Voice Calls for Client Businesses

A voice agent we configure for a client business may answer after-hours or unanswered calls. It identifies itself as an AI assistant. Third-party phone, speech, AI, hosting, and scheduling providers may process call information to understand the request, answer approved questions, check available times, create an appointment when connected, or send a callback request.

Depending on the business's setup, this information may include the caller's phone number, name, requested service, preferred time, information spoken during the call, a call summary, and, if enabled, a recording or saved transcript. Please avoid sharing sensitive information that is not needed for the request.

The client business determines its call routing and follow-up process. Recording, transcript storage, access, and retention depend on the agreed configuration and the business's own privacy notice. A website notice alone does not replace an appropriate disclosure and any consent required during the call. Callers can ask the business about its practices or request a human follow-up.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies when necessary for website functionality, security, performance, or other legitimate business purposes.

You can control or disable cookies through your browser settings. Some website functionality may not work properly if certain technologies are disabled.

If we introduce analytics, advertising, or other tracking technologies in the future, we may update this Privacy Policy to describe those practices.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

9. Your Privacy Choices

You may contact us regarding personal information we maintain about you.

Depending on applicable law, you may request to:

• Learn about personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Ask questions about how your information is collected or used
• Opt out of certain communications

To make a privacy-related request, contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Northbay Automations is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, or privacy practices change.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to periodically review this page for the most current information about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy or how Northbay Automations handles personal information, please contact us through our website.

Northbay Automations

Website: northbayautomations.com

For privacy-related questions or requests, please use our contact page.